ACCESS TOP TALENT
We've implemented exceptional recruiting and training protocols to ensure support specialists meet high service standards and integrate seamlessly into your workflow.
SAVE ON COSTS
Local hiring can be expensive, with recruitment, salaries, and employee benefits quickly adding up. Gain access to top talent at a reduced price and cut your overhead costs by up to 50%.
ELIMINATE TURNOVER
Employee turnover can disrupt workflow and often requires time to address. With our dedicated specialists, you can improve retention rates without making long-term commitments.
Revolutionizing Staffing
Finding and retaining reliable staff can be difficult, especially in today’s ever-evolving landscape. With our advanced staffing model, you are connected with highly experienced remote professionals who are specially trained to understand your operations through and through. We ensure that your remote staff will align with your workplace culture and fully understand your specific workflow. Our commitment goes beyond just meeting your staffing needs—we strive to exceed your expectations and deliver long-term solutions that enhance your team's ultimate performance.
Ideal Tech Staffing is a trusted partner for businesses and medical practices nationwide. And while we specialize in medical staffing, we’ve also expanded to serve businesses of all types and sizes, from e-commerce giants to local shops. We believe in delivering observable results to every client, regardless of scale.
Unlike traditional staffing companies, we take a more personal approach when collaborating with your practice. Our direct clinical supervision team works directly with your practice manager/s to provide diligent oversight, hands-on training, and continual support. Together, we will discover how optimized task delegation can open new doors for your in-house team.
STEP 1
IDENTIFY YOUR NEEDS
Meet with a senior placement specialist to identify areas where you can benefit from remote support specialists.
STEP 2
SELECT YOUR AGENTS
Choose from a curated list of qualified support staff who meet all of your unique needs and have all of the necessary credentials.
STEP 3
GET TO WORK
Collaborate with your dedicated supervisor to train new staff on the unique workflow of your business/practice.
Find Your Ideal Support Specialist
We take great pride in our selective roster of remote support specialists, each an expert in key areas such as white-glove customer service, clinical task management, administrative assistance, and more. With our tailored approach, you’ll find the ideal candidate to become an integral part of your team.
WHAT OUR CLIENTS SAY
Enfield, CT
Center for the Healthy Heart
"The staff is wonderful to work with. Very kind and professional at all times. Everyone is very professional, courteous and incredibly responsive!"
New Haven, CT
Total Pain Treatment Centers
"In my experience hiring with Ideal Tech Staffing, there has been an unparalleled work ethic, grasp of concepts, initiative, and willingness to please. I couldn't be happier with my virtual assistants!"
North Haven, CT
CareMEDICA Primary Care
"We've gotten so many reviews from patients telling us how wonderful our communications team is, thanks to the professionalism of our remote patient communication representatives. "
North Haven, CT
Legends Auto Boutique
"The fact that our remote specialists have fit in as well as they have just goes to show how well-run Ideal Tech Staffing truly is. They've impressed me and our entire team, through and through."
Wallingford, CT
Heart Wellness Group
"The staff is wonderful to work with. Very kind and professional at all times. Everyone is very professional, courteous and responsive."
Palm Beach Gardens, Florida
Palm Medical Centers
"Our virtual assistants' approach to work in one of meticulous diligence, They consistently meet, if not exceed, the daily productivity targets set for them."
TESTIMONIALS
FREQUENTLY ASKED QUESTIONS
During your consultation, we will discuss the areas where remote support staff can enhance your business or practice operations.
Our placement specialists will then carefully select remote agents tailored to your specific needs, ensuring they integrate smoothly into your workflow and optimize your daily operations.
Once presented with your support staff options, you have the freedom to choose and approve your preferred agents.
After you select your specialists, you will be matched with a dedicated personal supervisor. This supervisor will oversee the progress and performance of your chosen agents.
Your supervisor will also be your main resource throughout the training process, ensuring seamless integration into your operations. Our training program is led by experienced supervisors who bring years of expertise from working closely with healthcare practitioners.
At Ideal Tech Staffing, our agents are fully HIPAA and GDPR certified and compliant. We go beyond standard protocols by implementing comprehensive security measures to ensure your data's protection. All support staff operate exclusively on ITS-provided technology and equipment, which are securely maintained within our highly protected facilities. Our premises are safeguarded by advanced firewalls and biometric verification systems, guaranteeing that your sensitive data remains entirely within our controlled environment. This eliminates any risk of unauthorized access or data transmission beyond our secure infrastructure.
Before you even begin training your chosen support staff, rest assured that all Ideal Tech Staffing agents come pre-trained in customer service, superior communication, and business/practice operations. Our structured training programs equip agents to take on tasks and seamlessly integrate into any workflow. The Ideal Tech Staffing Senior Training Department dedicates significant time and resources to ensure we provide the industry's most skilled remote support staff.
When you hire through us, our Senior Training Department collaborates directly with your office manager to develop a customized training plan. By working closely with you to gather detailed insights into your operational processes, we tailor the training to ensure that your virtual assistant fully understands your unique workflow. Our distinctive interview and training process rigorously evaluates and prepares each agent before they engage with clients. This personalized approach fosters effective communication, alignment, and a smooth transition for your virtual assistant into your working environment. We guarantee that all our remote agents are fully qualified, educated, and experienced to function as valuable, integrated members of your team.
Our in-house training ensures that all medical and healthcare support staff are proficient in EMR systems. While your preferred system may differ, you can trust that your selected support staff will have the technical expertise and familiarity with navigating EMR platforms, providing them with a strong foundation to quickly adapt to your specific system.
For businesses and practices hiring customer service representatives, a Voice Over Internet Protocol (VOIP) system is required. If you're unfamiliar with VOIP systems, our technical support team is ready to assist with the setup and implementation. At Ideal Tech Staffing, we offer comprehensive guidance and support to ensure a smooth integration of the necessary technology, enabling your company to maximize the benefits of our services and expertise.
Ideal Tech Staffing operates cutting-edge facilities in both the U.S. and the Philippines, ensuring seamless support and robust infrastructure for our clients. Our U.S. headquarters, located at 451 State St, North Haven, CT 06473, serves as the central hub for our domestic operations and leadership team. Meanwhile, our Philippines office at 1Nito, Archbishop Reyes Ave, Cebu City, 6000 Cebu, provides a highly secure, dedicated workspace for our remote staff. Each day, our team in the Philippines works from this professional facility, utilizing advanced security measures and technology to deliver top-tier remote support. By maintaining these strategically located centers, we ensure that all of our agents, regardless of location, have access to the resources and tools they need to excel, while also upholding the highest standards of data protection and operational efficiency.
Specialists to meet your every need
WHAT WE OFFER
Outsourcing made surprisingly simple
Because finding trusted talent should never be complicated.
Identify Needs
Outline the specific responsibilities that you’d like your remote agent(s) to manage.
Select Agents
We'll present the agents who best fit your specific requirements and preferences.
Get to Work
With the help of our supervisors, you will interview, train, and onboard your new remote agents!
HOW IT WORKS